Frequently Asked Questions

Basic Bot Settings and Information

Portfolio Page: This page shows you a detailed overview of your connected exchanges and
current holdings per exchange. At the top you can see your total BTC Balance and next to each
exchange name you can see the total BTC Balance for that particular exchange. In parenthesis
next to the trade you can see the 24 hours percentage change or leverage if it is a margin trade.

Signals: This page allows you to open your own your desired exchange manually directly
through telegram. After clicking publish you can enter free text in the format shown. You also
have the ability to cancel and edit trades from this page.

Trades: This page allows you to view all your open trades or view a history of your closed
trades. If you click open trades it will display all the open trades, sorted by exchange. At the
top it displays your total gain / loss for all open trades and again broken down below it by
exchange. It parenthesis it displays the total percentage gain or loss for this particular trading

History trades shows you a history of all the trades made on all your exchanges. At the
top it displays the total gain/loss of the trades and below it you have the option to select
specific trades for a more detailed view.

Orders: On this page the bot allows you to create any order you desire as long as it is available
for the exchange you are choosing. The bot will walk you through the steps and multiple
screens and options will appear ranging from entry order to take profit and stop orders.

Exchange Status: This page shows you the status of all the exchanges. This page is used to
determine if each exchange is fully functional.

Configuration: This page is used to set the default values used in the trades you create. There
are multiple setting options including exchanges, channels, trailing stops, strategies, leverage,
number of entry targets, stop limit settings and even notification alerts. Each setting can be
customized on a per exchange basis so long as the exchange has the settings available. For
example, Binance will not have the option to adjust leverage since it is not offered by them at
this time.

Auto Trading: This page allows you to select which exchanges and which channels you would
like to subscribe to which allows the bot to open and close trades automatically based upon the
parameters published by our traders. You can set up multiple changes and subscribe to
different channels for each exchange.
If you have any additional question please consult our Youtube page with more detailed


We can be found at:
You can also contact us on telegram @VerifiedCrypto or view our help pages here:

How can I reset the BOT interface if it’s frozen?

The interface on your device is the remote control for the main bot. Should it freeze for some reason your interface can be reset by typing /start in the message bar and choose Send

When I go the Butler Bot, I get an error that the username is incorrect?

You have to start a conversation with the bot, please see the image below on how to do it.


The bot tells me : Trade ratios are invalid. Send me back the template after you changed to your desired values (prices, ratios, and trailing configuration).

To solve this: Go to Trades/Create regular / then enter the trading pair, choose what ever for number of buy targets, sell targets, the trailing setup same, and when it tells you to confirm or reply with a template, you use the template from above and you’re done.

The call is closed how is that possible?

he target was achieved before entering the trade.

The wick just touched the 1st buy target so It didn’t get filled. Then all my buy limits got canceled after It reached 1st sell target. Makes sense?

The signal was weak so the buy order wasn’t fulfilled. The bot cancels the remaining buy orders when sell target is reached in order to allocate that amount for other trades. It assumes the signals are no longer relevant if it reached the sell target without buying you anything.

I’m a margin member but I don’t see trades that appear in the gold channel?

You need to go to the bot and click on: Main Menu → configuration → Join group → Click the group you want to get signals and you’re good to go!

When I try to register, I get a message that says: “You are not a member of this channel”. What should I do?

You probably got the wrong invite link. Please contact one of our team members and they will solve this problem for you.

I press follow and takes me to the bot chat. and nothing else happens

When you click on the follow button you’ll be redirected to the bot. Once there, press the start button, or type ‘/start’ (without quotes) to the bot.

I wanted to follow a trade, but nothing is happening?

Please check for the exchange where the signal was published for (binance, bitmex). You can find this underneath the trade pair which is displayed always on top of a signal.

Still having questions? Don’t hesitate and use the form below to submit your question!