Frequently Asked Questions

Can I follow the signal directly without pressing the follow button?

With our Fully Automatic Trading Bot that is possible. Chinese and US residents are excluded for legal reasons.

Are the signals we see from a BOT?

All signals are from our traders the format is sent from the BOT.

Is it possible to completely automate the trading bot? So that once I gave permission, I don’t have to do anything myself?

With our Fully Automatic Trading Bot that is possible. Chinese and US residents are excluded for legal reasons.

How safe is the bot? What happens with my API keys?

All servers are protected with firewalls, keys are encrypted and stored on separate servers, all communication between servers are on a private network.

The wick just touched the 1st buy target so It didn’t get filled. Then all my buy limits got canceled after It reached 1st sell target. Makes sense?

The signal was weak so the buy order wasn’t fulfilled. The bot cancels the remaining buy orders when sell target is reached in order to allocate that amount for other trades. It assumes the signals are no longer relevant if it reached the sell target without buying you anything.

I’m a margin member but I don’t see trades that appear in the gold channel?

You need to go to the bot and click on: Main Menu → configuration → Join group → Click the group you want to get signals and you’re good to go!

When I try to register, I get a message that says: “You are not a member of this channel”. What should I do?

You probably got the wrong invite link. Please contact one of our team members and they will solve this problem for you.

I press follow and takes me to the bot chat. and nothing else happens

When you click on the follow button you’ll be redirected to the bot. Once there, press the start button, or type ‘/start’ (without quotes) to the bot.

The automatic trading BOT will not be a part of the services included with the gold membership. Is that correct?

The Advanced and Fully Auto Bot is offered as an upgrade for the existing members (see special offer /pricing)

If I cancel a trade, can I enter it again later on?

Yes, ofcourse you can. If you’re using the advanced version of the bot, you can even change the trade values to your own personal needs!

Still having questions? Don’t hesitate and use the form below to submit your question!